Vahlid‘s Privacy Policy applies to personal information collected and/or held by vahlid.com.

Types of personal information we collect and hold

We collect personal information about our users in order provide our products, services, and customer support. Not all information requested, collected, and processed by us is “Personal Information” as it does not identify you as a specific natural person. This will include majority of “User Generated Content” that you provide with the intention of sharing with other users inside a transaction. Such “Non-Personal Information” is not covered by this privacy policy. However, as non-personal information may be used collectively or be linked with existing personal information; it can be treated as personal information.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal. We may request, collect, or process the following information:

• Contact Details – email address, phone number
• Location Details – physical address, billing address, timezone
• Identity Details – full name, proof of identity (e.g. drivers license, passport), proof of address (e.g. utility bill)
• Financial Information – where applicable
• User Generated Content – transaction descriptions, transaction attachments

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

• Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
• Device Information – device identifier, device type, device plugins, hardware capabilities, etc
• Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc

Links to other sites

On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

• to provide the service or product you have requested;
• to facilitate the creation of vahlid.com Agreements;
• to provide technical or other support to you;
• to answer inquiries about our services, or to respond to a complaint;
• to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
• to conduct data analysis, research and otherwise build and improve our platforms;
• to comply with legal and regulatory obligations;
• for other purposes with your consent, unless you withdraw your consent for these purposes.

The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):

when a user has given consent;

when necessary for the performance of a contract to which the user is party;

processing is necessary for compliance with our legal obligations;

processing is necessary in order to protect the vital interests of our users or of another natural person;

processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

When we disclose personal information

Our third-party service providers

The personal information of users may be held or processed on our behalf by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.Our third party service providers include:

• Cloud hosting, storage, networking and related providers
• SMS providers
• Payment and Banking providers
• Marketing and analytics providers
• Security providers
• Chat providers
• Email providers

Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

• if necessary to provide the service or product you have requested;
• We receive court orders, subpoenas or other requests for information by law enforcement,
• if otherwise permitted or required by law; or
• for other purposes with your consent.

If there are any questions regarding this privacy policy you may contact us.